Payback Australia Final Report

MEDIA RELEASE                    
                                                                                                                                                Monday, September 11th, 2017


A $1 million study by leading independent marketing analytics firm Ebiquity has found that TV is the most efficient media channel when indexed across key participants from four of the economy’s biggest sectors: Fast Moving Consumer Goods (FMCG), Automotive, Finance and E-Commerce.

Ebiquity, which was commissioned by ThinkTV in 2016 to carry out the Payback Australia study, was given three years’ worth of raw sales and campaign data by 21 advertisers with a collective spend of over $500 million in 2016. Ebiquity then used econometric modelling* to generate a series of findings, including:

  • Media’s investment paid back for all four sectors, generating an average sales ROI of $1.30 for every dollar invested by FMCG participants, $5.90 for Automotive, $1.80 for E-Commerce and $2 for Finance participants.
  • TV emerged as the most efficient media channel, delivering almost twice the sales uplift relative to media spend than Search and Radio, and circa five times more sales uplift relative to media spend than Out-of-Home, Online Video and Online Display Media.
  • TV has the strongest retention rate** (the prolonged or lagged effect of advertising on consumer purchase behavior) of all media, followed by Out-of-Home, Print, Online Display, Radio, Search and Online Video in that order, with TV’s retention rate, at 68%, almost twice as high as Out-of-Home, at 36%.
  • TV generated by far the greatest return on investment by sales in FMCG, Automotive and Finance but trailed other media in the E-Commerce category – where Search proved to be a critical sales component.
  • Ebiquity concluded that participants in the Finance category had over-invested in Online Display on average, which was a large part of their combined media spend but which generated the lowest ROI.
  • Online Video however, successfully paid back in the Finance category, generating $1.10 of sales uplift for every dollar invested.

Ebiquity’s results, which will be unveiled in full by Richard Basil-Jones, Managing Director of Ebiquity – Asia Pacific, at ReThinkTV in Sydney on September 14, provide unprecedented quantitative insights into the effectiveness of Australian businesses’ $15 billion–plus annual media spend.

Mr Basil-Jones, said: “We know from the World Federation of Advertisers’ survey earlier this year that one of the most pressing issues for CMOs is the ability to measure business outcomes in an increasingly complex and fragmenting media and marketing landscape.

“The results of Payback Australia are designed to meet those needs. ROI is a critical measure for advertisers and although it varies by sector, the order of efficiency by media channel is similar. On aggregate TV emerges as the clear winner across all of industry, which is a testament to its enduring power for brands.

“The E-Commerce category showed the importance of Search as a key driver of sales. This reflects the pure-play online nature of the businesses we measured. However, it is important to highlight the role that advertising plays in driving traffic to the Search platform itself, as a major business you cannot live on Search alone and TV is the most effective media to support Search.”

Kim Portrate, Chief Executive of ThinkTV, said: “Marketers are hunting growth in challenging conditions and media continues to be a significant contributor to sales, with ROI one of the crucial ways to measure business success.

“These results provide empirical evidence that today’s TV is not only the most effective media – making advertisers more money than any other media overall – it is also the most efficient with the strongest retention rate of any media.

“We launched the landmark Payback Australia study last year at our inaugural ReThinkTV event and we look forward to Richard giving us the All-of-Industry report on September 14 in Sydney.”

The first wave of Payback, which took raw data from advertisers including Unilever, Pfizer, Kimberly-Clark, Lindt, Goodman Fielder, Sanitarium and McCain, showed that TV creates by far the best return on investment for FMCG brands in Australia, easily beating online video, online display, radio, press, and outdoor advertising. Every $1 invested in TV advertising generated a return of $1.74 and TV was the only media in the study that generated a positive revenue ROI for the nine participating brands.

The second wave, featuring four automotive brands, found that TV delivered almost twice the ROI as the nearest competitor, Radio, and almost three times as much as the next, Search, with every dollar invested in TV advertising generating a sales return of $8.90, also beating Online Display and Out-of-Home.

You can register for ReThinkTV 2017 for free at 

RethinkTV 2017, Sept 14th at Luna Park, 8.00am to 10.30am

*Econometric modelling attempts to estimate the relationship between sales and the factors that drive sales. Econometrics uses mathematical equations to isolate and quantify all of the different factors that can influence sales at any one time. For example: If an automotive advertiser runs an advertising campaign and sees a big increase in sales, that increase may also have been influenced by dealer promotions. Without stripping out the impact of promotions, one would over-estimate the impact of advertising. Using econometrics alleviates the risk of such errors, allowing one to accurately estimate the direct dollar impact advertising has had on sales.
** Retention rate is the percentage of media-driven sales that are retained beyond the week of media activity. It captures sales from new customers that repeat purchase (which is commonplace in FMCG) and from word of mouth (which is relevant to all four categories).


Media enquiries: 

Dominic White
0439 269 615

About Ebiquity
Ebiquity is a leading independent marketing and media analytics consultancy. It guides its clients through an ever- changing marketing landscape, helping them optimise effectiveness and achieve business success. Ebiquity works with 80 of the top 100 global advertisers and is the Effectiveness Partner of the World Federation of Advertisers.

About ThinkTV
ThinkTV Pty Ltd is a dedicated research-driven, marketing and technology development company focused on helping the advertising and marketing community get the very best from commercial TV. From understanding how audiences engage with TV to celebrating advertising creativity, ThinkTV leads a collective effort to demonstrate how advertising in broadcast-quality content environments provides the greatest return on investment. Think TV was formed in May 2016 with founding members Nine Network, Seven Network, Network Ten and Multi Channel Network/Foxtel. @ThinkTV